Frequently Asked Questions
Find answers to common questions about ordering, delivery, and our products.
Ordering & Payment
Browse products, add to cart, and click checkout. Fill in your delivery details and choose your payment method.
We accept M-Pesa, Bank Transfer, and Cash on Delivery (COD) for select locations.
Yes! All transactions are secure. We use encrypted payment gateways for M-Pesa and bank transfers.
Shipping & Delivery
Yes, we offer free delivery within Nairobi CBD. Charges may apply for other areas.
Same-day dispatch for orders placed before 2 PM. Delivery typically within 1-2 business days in Nairobi, 2-5 days nationwide.
Yes! We deliver countrywide. Delivery fees and times vary by location.
Returns & Refunds
We offer a 7-day return policy for unused, unopened products in original packaging.
Contact us via phone or email with your order number. We'll arrange pickup or provide return instructions.
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Products & Warranty
Yes! All our products are 100% authentic and sourced from authorized distributors.
Yes, all products come with manufacturer's warranty.Duration varies by product(typically 6- 12 months).
Keep your receipt and warranty card. Contact us for warranty claims and we'll guide you through the process.
Still have questions?
Contact us at +254 788 740 000 or sales@fonexpress.net